I am having technical issues with my video interview, what should I do?

If you are experiencing technical issues with your video interview for an MIT Bootcamps program, follow these steps to address the problem:

1. Contact Jobma Support: Since MIT Bootcamps uses Jobma for video interviews, you should reach out to Jobma Support directly for assistance with technical issues. Please reach out to Jobma support directly via this contact form. Explain your situation and the specific technical issues you are facing during the video interview process.

2. Inform MIT Bootcamps: While MIT Bootcamps Support cannot directly assist with video interview technical issues, it is important to inform them of the problem. Send an email to [e-mail] and let them know about the technical issues you are encountering. Be sure to include details such as the timing of the issue and any error messages you may have received.

3. Provide Relevant Information: In your communication with Jobma Support, provide them with the necessary information to help diagnose and resolve the technical issues. Include details such as whether you are accessing the video interview from a mobile device (e.g., cell phone, tablet) or a desktop/laptop computer. Additionally, specify the version of the browser you are using (e.g., Chrome, Firefox, Safari) and provide any screenshots that capture the problem and display the URL and browser details.

4. Capture Screenshots: Take screenshots of various stages of the video interview process to help Jobma Support better understand the issue. Include screenshots of the screen that appears after clicking the "Take interview at jobma.com" button, any error messages encountered, frozen pages, or any other relevant information that could assist in troubleshooting the problem.

By reaching out to Jobma Support, contacting MIT Bootcamps to inform them of the issue, providing relevant information, and capturing screenshots, you will take the necessary steps to resolve the technical issues you are facing with your video interview for an MIT Bootcamps program.