Troubleshooting

Troubleshooting the Payment Process

• I submitted payment but haven't received any confirmation. How can I confirm you received my payment?
• I am paying by PayPal and the total on my payment screen is different from the cost. Why is this?
• My credit card payment won't go through. What should I do?

Troubleshooting the Application Process

• I am having technical issues with my video interview, what should I do?
• Why am I seeing an error when I submit my LinkedIn profile link?
• How will I know my video interview has been submitted?
• I'm not happy with my video interview. Can I reshoot my video?
• I am trying to create an account and it says I already have an account. What should I do?